End-user Desktop/Laptop/Smartphone Support
New Horizon I.T. Consulting provides help desk support to end users including desktops, laptops, printers, peripherals, and Microsoft applications. Support is also provided for Smartphone connectivity to ensure that you can access your information anytime and anywhere.
- Desktop support
- Laptop support
- Smartphone support
- Printer support
- Peripheral support
- Microsoft Operating System and Application support
- 24/7 Critical support
- Remote support for rapid problem resolution
Our remote control capability allows our support staff to "take over" an end-user's system so that problems are quickly resolved without leading the user through a series of difficult to understand instructions. Remote control offers secure and lightning fast connections to any workstation residing within your site with no requirement for open inbound ports.
New Horizon I.T. Consulting's desktop support services allow end users to remain productive by providing break/fix, troubleshooting, maintenance, and management services. Our help desk personnel, experts in communications, customer service, and technology, provide a single point of contact for user support.