System Administration Service

New Horizon I.T. Consulting’s support services will maximize your technology investments. Through proactive maintenance, points of potential failure are identified and addressed before they create system downtime.

Each account includes a written service agreement including a specific statement of scope.

  1. Documentation of the existing systems environment
  2. Installation and/or configuration of systems
  3. Regular scheduled system administration activities
  4. Troubleshooting of issues as required
  5. Quarterly written systems status reports
  6. Other support options may be customized to clients' specific requirements

1)  Documentation of the Existing System Infrastructure

  • Technical documentation contains detailed information about hardware configuration, operating system setup, patch levels, file systems and disk partitions.
  • Systems architecture documentation contains network related information such as IP setup, name resolution setup/strategy, file sharing setup and policies, server functional specifications, and inter-system communications.

2)  Installation and Configuration of Systems

  • Compliance with organization's standards and procedures for deployment of hardware and software
  • Compliance with requirements set by application vendors/consultants
  • Complete documentation of installation

3)  Regular Scheduled System Administration Activities

  • Operating system updates
  • Installed software updates *
  • Patch revision verification and upgrade as required
  • Application installation per requirements specified by the vendor or consultant
  • File systems and general systems clean-up
  • Group policy administration
  • User-administration activities
  • Anti-virus administration and updates*
  • Systems security audits and recommendations
  • Quarterly Disaster Recovery Plan review
  • Verification of backup and restore procedures
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* Requires maintenance plan with software and/or anti-virus vendor(s)

4)  Troubleshooting of Issues as Required

  • 24/7 Critical support
  • End user support desk
  • Remote support for rapid problem resolution
  • On-site support as required
  • Specific corrective actions to deal with systems issues
  • Operating system tuning to improve performance
  • Detection and correction of operating system issues as required by the installed software applications

5)  Quarterly Written Systems Status Reports

  • File systems usage reports
  • Support case history
  • Causes of downtime and specific corrective actions taken
  • Application access reports as required
  • Systems resources usage to be used for capacity planning